Terms and Conditions

Custom orders

  • Custom orders require a NON-REFUNDABLE 20% down payment on any orders costing over $100.
  • All custom orders once purchased are final unless special acceptance is made by management staff at which point there is a 30% restocking fee.
  • Custom orders are completed in the order they are received.
  • All custom orders include a 6 week wait period for supply ordering and build time.


  • All items will be shipped via USPS and will have tracking information included.
  • Any items damaged during transit are not the responsibility of Jaxson Gourds and Scale
  • Any lost or stolen items are not the responsibility of Jaxson Gourds and Scale

Repairs and upgrades

  • Any products found to have a manufacturers default Jaxson Gourds and Scale will repair at no cost
  • Any products requiring repairs due to miss-use, wear, etc. will be reviewed and if deemed fixable will be given a quote of repair equal to the cost of material + repair time. This quote is not permanent and can change if the repair requires additional work.
  • Acceptance of the quote for repair occurs when the product in question is handed over to Jaxson Gourds and Scale
  • If a product-line becomes available for an upgrade any individual can request that new upgrade to already purchased products for the cost of material and/or build rates