Custom orders require a NON-REFUNDABLE 20% down payment on any orders costing over $100.
All custom orders once purchased are final unless special acceptance is made by management staff at which point there is a 30% restocking fee.
Custom orders are completed in the order they are received.
All custom orders include a 6 week wait period for supply ordering and build time.
Shipping
All items will be shipped via USPS and will have tracking information included.
Any items damaged during transit are not the responsibility of Jaxson Gourds and Scale
Any lost or stolen items are not the responsibility of Jaxson Gourds and Scale
Repairs and upgrades
Any products found to have a manufacturers default Jaxson Gourds and Scale will repair at no cost
Any products requiring repairs due to miss-use, wear, etc. will be reviewed and if deemed fixable will be given a quote of repair equal to the cost of material + repair time. This quote is not permanent and can change if the repair requires additional work.
Acceptance of the quote for repair occurs when the product in question is handed over to Jaxson Gourds and Scale
If a product-line becomes available for an upgrade any individual can request that new upgrade to already purchased products for the cost of material and/or build rates